We’re a market leading Debt Purchaser and Debt Servicing partner with a focus on customers who needs a truly human touch. We’re known for our empathetic and bespoke approach to all types of communications with our customers.
Over the past 17 years, we’ve built a solid reputation we’re proud of and we’ve got a cabinet bursting with awards including Investor in Customers and Investors in People Gold.
What we do
We support our customers for freedom from their debts in the most appropriate ways possible, considering their circumstances. As a group we not only purchase debt from a number of industries, but we also provide debt servicing / debt collection services to other businesses to. Essentially, we work with customers to support them and agree a repayment plan considering affordability and individual circumstances so that they become debt free and can get on with their lives. Let’s face it debt is never easy and the last thing a customer needs is pressure, so we put the customer in control letting them choose how to pay and when.
Company values
Equality, Diversity and Inclusion
We’re proud to promote equality, diversity and inclusion across the group and recognise the difference in both skills and what each individual employee can bring to the company. Our aim is that our employees will be representative of society and you will feel respected and able to give your best.
Everyone across the Lantern Group is treated fairly and equally regardless of their age, disability, gender reassignment, marital status, pregnancy and maternity, race, ethnic or national origin, colour, nationality, religion or belief, sex or sexual orientation.
Our recruitment and selection processes are based on skills, knowledge, and aptitude only and all employees are supported during training and encouraged to develop their full potential.
What our customers say about us
Philip from Wigan
Mason from Liverpool
Lisa from Darlington
Sonex
Sonex financial is part of the Lantern group and is award winning debt servicing customer management company that provides an industry leading specialist vulnerability service to vulnerable customers who find themselves in arrears. We work in partnership with our clients to provide a specialist and bespoke collections service to the most vulnerable customers who enter early stages of collections.
The aim of this partnership is to identify customers in vulnerable situations as early as possible providing support and resolution wherever possible. We provide a bespoke service unparalleled in the industry helping the most vulnerable in society to get back on track and prevent them from potentially worsening their financial situation.
As a Receivables Management company, we position ourselves differently from the rest of the market. We almost had to unlearn our decades of debt experience right down to our policy of only recruiting from outside the industry. We believe we are unique in what we do and it is important for us to demonstrate that what Sonex offer is not simply a variant of the typical DCA model. At Sonex we feel it is important to understand the underlying vulnerability and not just the label in order to achieve the correct outcomes and we are certain your customers will also agree.